Privacy Policy

Pretense values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, platform, and services.

Introduction

Pretense (“we”, “our”, or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website, platform, and services. By accessing or using Pretense, you agree to the practices described in this policy.

Information We Collect

We may collect information such as your name, email address, organization details, billing information, and account credentials when you register or interact with our services. In addition, we may collect technical and usage-related information including device details, browser type, IP address, log data, API metadata, and feature usage analytics to help improve performance, reliability, and security.

How We Use Information

Pretense uses collected information to operate and improve our services, maintain platform security, provide customer support, process payments, monitor usage, and prevent unauthorized access or abuse. Usage data may also help us better understand how users interact with our platform so we can continue improving the product experience.

Code & Data Protection

Protecting sensitive code and proprietary data is a core part of our platform design. Pretense uses Code Protection to transform sensitive identifiers before code is processed through AI systems. Whenever possible, original mappings remain local to your environment. We do not intentionally store proprietary source code beyond what is necessary to provide the service, maintain security, or comply with legal obligations.

Data Sharing

We do not sell personal information to third parties. In some cases, we may share limited data with trusted providers that help us operate our infrastructure, process payments, deliver support, or maintain security and analytics services. These providers are contractually required to protect your information and only process data as necessary to perform their services.

Security

We implement industry-standard technical and organizational safeguards designed to protect your information, including encryption, access controls, secure infrastructure practices, and monitoring systems. While we work hard to maintain strong security standards, no method of transmission or storage can guarantee absolute security.

Data Retention

We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain operational integrity. Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Rights

Depending on your location and applicable laws, you may have rights related to your personal information, including the ability to access, correct, delete, or request portability of your data. You may also object to certain processing activities or request additional information about how your data is handled.